Shipping Policy
Transparent shipping information for your Seoul Glow order
Our Shipping Promise
At Seoul Glow Company, we are committed to delivering your LED therapy products safely and efficiently. By partnering directly with our manufacturing facilities, we reduce costs and environmental impact while maintaining the highest quality standards.
Processing Time
1–3 Business Days
Once you place your order, our team begins processing it immediately. During this time, we:
- Verify your order details and payment information
- Prepare your Seoul Glow products for shipment
- Conduct quality checks to ensure product excellence
- Package your items securely for safe transit
Orders placed on weekends or holidays will be processed on the next business day.
Shipping Time
7–12 Business Days
Seoul Glow products are shipped directly from our trusted manufacturing partner to your door. This direct-to-consumer model allows us to:
- Reduce costs and pass savings on to you
- Minimize environmental impact by eliminating unnecessary warehousing and distribution steps
- Ensure product freshness and the latest manufacturing standards
Please note that shipping times are estimates and may vary due to customs clearance, local carrier delays, or high-volume periods. We appreciate your patience as we work to deliver your Seoul Glow products.
Order Tracking
Tracking Number Within 72 Hours
Once your order has been processed and shipped, you will receive a confirmation email with a tracking number within 72 hours. This tracking number allows you to:
- Monitor your package's journey in real-time
- See estimated delivery dates
- Receive notifications about delivery status updates
- Plan to be available when your Seoul Glow products arrive
If you don't receive your tracking information within 72 hours, please check your spam folder or contact us at support@seoulglowco.com.
Customs and Import Duties
International Shipping Notice
Depending on your country of residence, you may be subject to customs fees, import duties, or local taxes when your Seoul Glow products arrive. Please be aware:
- Customer responsibility: All customs fees, import duties, and local taxes are the responsibility of the customer
- Varies by location: These fees vary significantly by country and are determined by your local customs authority
- Not included in product price: Seoul Glow Company product prices do not include international customs or import fees
- Contact your customs office: For specific information about potential fees, please contact your local customs office before ordering
Seoul Glow Company is not responsible for any customs delays, fees, or issues that may arise during international shipping. We recommend researching your country's import regulations before placing an order.
Lost or Damaged Packages
If your package appears to be lost or arrives damaged, please contact us immediately at support@seoulglowco.com with your order number and tracking information. We will work with our shipping partners to resolve the issue as quickly as possible.
Questions About Your Shipment?
Our customer support team is here to help with any shipping-related questions or concerns. Please reach out to us at support@seoulglowco.com and we'll respond within 24 business hours.